No. 2, 2002
ICT Applications
in Latin America:
From Information
to Knowledge-Building
by Angela Castellanos
With the electronic revolution
and onset of the age of information, not only the global economy but
also cultural and social values have changed. During the last two decades,
the development of new technologies by the rich countries of the North,
and the global South’s subsequent adoption of these support the argument
that the technological revolution is taking place simultaneously in
the North and South. A new piece of software, for example, can be launched
simultaneously in Japan, Argentina and France. But, the number of users
who can purchase it is not the same between the “digital divide.”
The discrepancy is such that
in 1999, of the 153.2 million worldwide with access to the Internet,
a mere 1.1 million were Africans (less than 1 percent), 26.5 million
were Asians (17.3 percent), and 4.50 million were South Americans (2.9
percent), in contrast to 33.4 million Europeans and 87 million North
Americans, who make up a 78.5 percent global total with access to the
Internet. 1
A closer examination
of these figures reveals further disproportions within Latin America
itself. According to a study carried out between 1996 and 1998, Venezuela
had 783 servers while Peru had only one.2 There is also differential
access by gender. Women accounted for only 38 percent of the total number
of Internet users, even though they represent 51 percent of the population
in the region.3
The debate over
this digital divide has focused on the political and financial mechanisms
required to increase access to new information and communication technologies
(ICTs) in the South. But there is another element to this divide: the
unequal use of ICTs to create knowledge and address social needs.
Information and
Knowledge
Latin America should adopt and adapt ICTs to its own needs.
In this age of Information
and Knowledge, information itself is the raw material which, parlayed,
becomes knowledge. The agenda is therefore to transform information
found online into knowledge and to gain a command of ICTs so that new
applications attuned to the social needs of the region are developed.
Despite the efforts of the commercial, financial and academic communities,
however, the region is a long way from achieving this.
The region’s private
sector has begun using the Internet to improve its marketing strategies
through e-commerce and to provide electronic access to financial services.
In the academic world, countries like Brazil, Chile and Colombia have
set up national training programmes to develop computer skills of young
students. Many universities offer online education programmes. One of
the most outstanding initiatives is that of the University of Monterrey
in Mexico, where courses to seven countries of the region are conducted
via satellite and the Internet. Brazil and Colombia have developed ICT
applications for informal education, which have earned them the “The
Stockholm Challenge Award.”4
The progress in
the adoption of ICTs in such areas as government transparency, health
care services and raising the value of the local, national and regional
knowledge has been noticeably slow.
In most of Latin
America, government agencies often use ICT as a dissemination tool,
without consideration of its communicative and interactive potentials.
Mexican and Colombian government Websites offer space for debates, and
those in Brazil and Venezuela provide some services online, but the
region is far from implementing what it is known as electronic governance,
which could help fight corruption. Besides, government agencies are
only beginning to use Intranets.
Internet access, however, has come to be recognised as a matter of national
interest, and governments have in place telecommunications programmes
to expand the coverage of Internet in their countries. Unfortunately,
there are still some making regressive decisions. Since last January,
Cuba has forbidden the sale of personal computers to individuals as
a means to control the people’s access to Internet content coming from
its detractors.
Access and Networks
The requirements of building a knowledge society extend beyond a modern
infrastructure and higher incomes to make Internet services affordable
to everyone. In a recent survey carried out in Colombia, Internet users
mentioned the difficulty in finding information on the Web.5
Some Websites provide
information on the information available online, called meta-information.
Such Websites are one of the best means of facilitating the access to
specialised information. One good Latin American meta-information Website
is the Portal de la Sociedad Civil de Chile (Chilean Civil Society Clearinghouse),
which provides up-to-date information on social organisations and NGOs.
It also posts documents, data on social issues, and news on citizens’
initiatives. There is an urgent need in Latin America for more of these
types of sites to help strengthen the region’s capacity to use ICTs.
The creation of
e-networks and the empowerment of people and organisations in ICTs are
also essential if the region’s people are to take advantage of the tremendous
resource that information has become. In fact, networks are the main
tools of a knowledge society. ICTs could strengthen pan-American links,
and in this direction, the Summit of the Americas has created the Connectivity
Institute for the Americas.
Knowledge comes
from the exchange of information. Although the number of listservs with
meta-information is on the rise, only a minority of Latin American Internet
users are part of electronic groups, online forums or virtual networks.
This is partly because of the question of access, partly because most
of these are in English (and operated from the north), and also because
of a common misconception that sharing informa-tion leads to a loss
of power. But the exact opposite holds true now.
Some nations recognise the advantage of electronic networks in terms
of citizenship, social cohesion and bureaucratic management. In 1993,
the government of Recife, Brazil set up the first network for free Internet
access called Citizenship Network and Information for the Citizens.
At a regional level, virtual networks are in their incipiency.
Knowledge Building
The use of ICTs has demonstrated that these are effective not only in
disseminating information but also in promoting partnership, transferring
knowledge, and encouraging community participation in development projects
and decision making. The annual Human Development Report released by
the United Nations Development Programme now includes technological
advancement and Internet access as one of its yardsticks in measuring
social and human progress.
Latin America must
encourage the implementation of ICTs to bring the region to the age
of information. Developing countries in Asia and Africa are using ICTs
in innovative ways to address environmental problems, promote indigenous
culture, establish businesses for women, and disseminate new farming
methods. In doing so, they illustrate that the lack of infrastructure
is not an insurmountable obstacle as long as there is the will to use
ICTs to meet social needs.
True, Latin America
faces many obstacles before it can become an information society. It
suffers from a lack of financing, limited telecommunication coverage
in the rural areas, high telecommunications tariffs, the influence of
anti-democratic groups, and armed conflicts, all posing competing claims
on a limited national budget. These are obstacles linked with the structural
problems of the region and requiring massive effort from governments
as well as civil society. But the region cannot afford to be left behind
by the revolution in ICTs either.
Angela
Castellanos has worked for 15 years in the main newsmagazines and newspapers
of Colombia, as well as international press services such as Servicio
Especial de la Mujer (Costa Rica); Women’s Feature Service (India);
Infosud (Switzerland), Agence d´Information Ecologique (France)
and Surinfonetwork (Canada). She is a member of Orbicom (International
Network of UNESCO Chairs in Communications). She has also worked as
Communications Consultant for the World Bank, the UN Food and Agriculture
Organisation, Organización de Estados Iberoamericanos para la
Educación, la Ciencia y la Cultura-Organization of American States
and Program of the Nations United for the Development. She attended
the Externado de Colombia University and French Press Institute of the
University of Paris.
Footnotes
1 A recent NUA internet survey, cited by Hans D’Orville,
Information Technologies for Development Programme Director of the UNDP,
during the international conference “Connecting Knowledge in Communications,”
Montreal, 1999.
2 Research carried out by the National Network of Research of Costa
Rica and the Network Unit of Costa Rica University.
3 Research carried out by Nancy Hafkin and Nancy Taggart for United
States Agency for International Development, June 2001.
4 The Stockholm Challenge recognises the benefits and positive changes
that information technology can bring to communities, rather than on
the sophistication of the technology itself. It offers IT pioneers around
the world a unique opportunity to showcase projects of excellence—private,
public, academic or non-profit—in the categories of New Economy, Education,
Health, Democracy, Culture, Environment and Equal Access.
5 Survey carried out by the magazine Soho, year 2000.
Also
in this Issue:
Get
in and Get in Early:Ensuring women’s access to and participation in
ICT projects
Moulding
ICT to Their Needs:Kerala’s Women Overcome Their Misgivings
Women Connect! Case study of an alternative
communication model
ICT Applications in Latin America: From Information to Knowledge Building
Internet Cafes: Connectivity for the Masses?
Girls with Digital Diaries: Empowerment Issues
Telecentres for Universal Access: Engendered
Policy Options
Gender Issues in Information Technology Communication
The Right to Communicate: New Challenges for
the Women’s Movement
The World Summit on the Information Society and the
Women's Agenda
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